Maroondah Complaints Policy 2021

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Consultation has now closed

In March 2020 a new Local Government Act was introduced in Victoria. Under Section 107 of the Act, all Councils are required to adopt and maintain a Complaints Policy with certain statutory inclusions.

To meet our statutory obligation, Council has developed a draft Maroondah City Council Complaints Policy 2021 and we invite the community to provide feedback. The purpose of the Policy is to outline how Council manages complaints.

Any member of our community has the right to make a complaint, this includes residents, customers, people who live, work, study or conduct business in the municipal area, or those who visit, use, or enjoy the services, facilities, and public places of Maroondah. The complaint may relate to a decision, service experience or behaviour of a Council employee.

We take complaints seriously, and if a community member’s experience with us has not met their expectations we welcome the opportunity to use this as an opportunity to improve our service. We also accept and respond to anonymous complaints, provided that we have received enough information to do so.

To find out more about the draft Maroondah City Council Complaints Policy, or to request a hard copy submission form, please contact our customer service team on 9298 4598 or 1300 88 22 33.

Consultation has now closed

In March 2020 a new Local Government Act was introduced in Victoria. Under Section 107 of the Act, all Councils are required to adopt and maintain a Complaints Policy with certain statutory inclusions.

To meet our statutory obligation, Council has developed a draft Maroondah City Council Complaints Policy 2021 and we invite the community to provide feedback. The purpose of the Policy is to outline how Council manages complaints.

Any member of our community has the right to make a complaint, this includes residents, customers, people who live, work, study or conduct business in the municipal area, or those who visit, use, or enjoy the services, facilities, and public places of Maroondah. The complaint may relate to a decision, service experience or behaviour of a Council employee.

We take complaints seriously, and if a community member’s experience with us has not met their expectations we welcome the opportunity to use this as an opportunity to improve our service. We also accept and respond to anonymous complaints, provided that we have received enough information to do so.

To find out more about the draft Maroondah City Council Complaints Policy, or to request a hard copy submission form, please contact our customer service team on 9298 4598 or 1300 88 22 33.