Social Pinpoint is committed to creating meaningful web products that can be used by all users, regardless of their ability or circumstance. We endeavour to make our web products as accessible as possible and follow the WCAG Guidelines to guide us on creating compliant outputs. Our current target is Level AA compliance.

Accessibility tips

In addition to the steps we have taken to make the software accessible to everyone; many people are likely to get the most accessible experience of using this site by customising their computer to suit their individual needs. For example: to get the site read to them, to change its colour scheme, or increase the size of its fonts.

If that sounds like it would be useful to you, we recommend you visit the excellent BBC My Web, My Way (External link) site. It is a comprehensive resource with videos of how these customisations might suit you and covers topics such as personalising the web settings for people with:

• impaired or no vision
• impaired or no hearing
• language difficulties
• difficulties using a mouse

Let us know if you have difficulties using this site

Whilst we have spent a lot of time making sure our software is accessible, we are not perfect! If you find anything on the site difficult to use please contact us.

To help us get to the bottom of your difficulty, it would help us if you provide the information advised in ' Contacting Organisations about Inaccessible Websites (External link) ' in your request (especially as outlined in the section 'Describe the Problem (External link)' ).

At a minimum, please try to include the following information in your email to us:

• The URL for the page you are having problems accessing.
• Details about what you were trying to do, and why it was difficult or impossible to do it.
• Details about your computer and software. If you don't know, maybe a friend, relative, or colleague can help you. If not, you can skip this part. Include:
  • the operating system you are using, and the version; for example, Windows Vista, Mac OS X, or Linux Ubuntu 9.10
  • the browser software you use to view the Web, and the version; for example, Internet Explorer 6 (IE 6), Firefox 3.5, Chrome 3.0.195.38, Opera 10, Safari 4.0.4, etc.
• If it is related to the problem you are experiencing, also include:
  • any settings you have customized; for example, I set the Font Size to Largest in my browser
  • any assistive technology that you use; for example, screen reader, screen magnification software, voice recognition software for input

All constructive feedback regarding the accessibility or usability of this website is very welcome and will be carefully considered.