September 2025 update:

Provide feedback on the Customer Experience Strategy 2025-2029!

Customer Service is at the heart of everything we do at Council and it comes in many forms. Whether you interact with a Customer Service Officer, Statutory Planner, Engineer, or other Council staff, we want to ensure your experiences are helpful, positive and accessible.

As part of our commitment to provide a high level of customer service to the Maroondah community, we have developed the draft Customer Experience Strategy 2025-2029. 

2024 consultation

Thank you to those who provided feedback as part of our ‘communicating and connecting with our community’ consultation last year. Your input and feedback have been crucial in shaping both the Communications Strategy 2025-2029 and the draft Customer Experience Strategy 2025-2029 to best meet the needs of all members of our diverse community. You can view the consultation report under the 'documents' section for more information.

Provide feedback

Together, we can create a strategy that reflects the diverse needs and preferences of our community, ensuring that everyone feels connected and supported. Review the draft strategy and provide your feedback by Friday 17 October by completing our short survey below.

If you have any queries or would like more information about this consultation, please contact the Customer Service team on 1300 88 22 33 or (03) 9298 4598 or email maroondah@maroondah.vic.gov.au

The communicating and connecting with our community survey has now concluded.

The communicating and connecting with our community survey has now concluded.